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Terms and Conditions

1. welcome to urban roomie
1.1. Urban Roomie KVK-NR: 89348885 is an Amsterdam based company looking to simplify the link between guests bookings and long stay accommodations providers

1.2. The service is operated by Urban Roomie (“urban roomie”, “we”, “our”, or “us”).

2. Your relationship with us
2.1. This document and any documents referred to within it (collectively, the “terms of service”) set out the terms of your relationship with us. It is important that you read and understand the terms of service before using the service. If there is anything within them that you do not understand, then please contact us at to discuss what this means for you.
2.2. By setting up an account with us or using and accessing the service you agree to these terms of service. If you do not agree to these terms of service, please do not browse or otherwise access or use the service.
2.3. Urban roomie is not a party to any agreement you, as a hotel/ hostel or client, may enter into with another hotel/ hostel or client. The service merely facilitates a room booking system.
2.4. We reserve the right to modify the services and these terms and conditions at any time, effective upon posting an updated version of these terms and conditions on this website. You are responsible for regularly reviewing these terms and conditions.

3. Information about us
3.1. Urban Roomie is registered  in the netherlands under company number 89348885. Our registered office is at Zeeburgerdijk 606, Amsterdam.

4. Information about you
4.1. Your privacy is important to us. You should read our privacy policy to understand how we collect, use and share information about you.

5. Setting up an account
5.1. In order to access our service and use certain features and areas of the service, you must register with us and set up an account with an id (associated with your email address) and password. We encourage you to use strong passwords with your account.
5.2. You must be 18 years or older and capable in your country of residence of entering into a legally binding agreement to use our service.
5.3. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns that your account may have been misused, you should contact us at straight away to let us know.

6. Your content
6.1. You confirm that any images, text or information that you make available or create (“user content”) whilst using the service will meet the rules of acceptable use.
6.2. We will also occasionally publish media, including but not limited to images and video uploaded in the reviews section. If you object to our use of the media contained in your user content in this way, please contact us at and we will remove them.
6.3. Our right to use your user content does not in any way affect your privacy rights and we will only use information that identifies you as set out in our privacy policy.
6.4. We do not check or moderate any user content before it is added to the service by users. We may later check, moderate, reject, refuse or delete any user content if anybody objects to it, or we think that it breaks any of the rules of acceptable use.

7. Fees and payments
7.1. Urban roomie provides access via the website through the secure third party online payment gateways “mollie” & “stripe”, which offers payment via all major credit and debit cards including visa, american express and master cards. As well as paypal, apple pay and ideal, in the netherlands.
7.2. All payments made are governed solely by mollie’s terms of service and privacy policy, and stirpe’s terms of service and privacy policy
7.3. Urban roomie will not have access to, nor can it obtain any information on the these payment gateway services and is not responsible for its actions.
7.4. Urban roomie only has access to payment transfers between urban roomie and clients in order to be able to refund or allow payment corrections. Urban roomie has no transparency or access to any other payments of the client accounts.
7.5. If booked using a credit/debit card or bank transfer, the booking fee will be taken from the clients account the day the booking is made.
7.6. In the event of a failed payment for a particular booking, for reasons such as insufficient funds, suspicion of fraud or violation of our terms, urban roomie will try to do its best to clarify the situation as part of their customer service.
7.7. Where a client has obtained a refund in relation to their booking in accordance with section 13.1, urban roomie has to decide the percentage of the total amount to be refunded.

8. Your right to use the service
8.1. The materials and content comprising the service (excluding user content) belong to us or our third-party licensors and we give you permission to use these materials and content for the sole purpose of using the service in accordance with these terms of service.
8.2. Your right to use the service is personal to you and you are not allowed to give this right to another person or to sell, gift or transfer your account to another person. Your right to use the service does not stop us from giving other people the right to use the service.
8.3. Other than as allowed in these terms of service you are not given a right to use the “urban roomie” name, or any of the “urban roomie” trademarks, logos, domain names and other distinctive brand features.
8.4. Unless allowed by these terms of service and as permitted by the functionality of the service, you agree:

Not to copy any portion of our service;
Not to give or sell or otherwise make available any portion of our service to anybody else;
Not to change our service in any way;
Not to look for or access the code of our service that we have not expressly published publicly for general use.

You agree that you have no rights in or to any portion of the service other than the right to use them in accordance with these terms of service.

9. Rules of acceptable use
9.1. In addition to the other requirements within these terms of service, this section describes specific rules that apply to your use of the service (the “rules of acceptable use”).
9.2. When using the service you must not:
Circumvent, disable or otherwise interfere with any security-related features of the service or features that prevent or restrict use or copying of the content accessible via the service;
Create more than one account on the service (however, you may connect all your social networks or other services accounts, that we support, to your account on the service);
Give any false or misleading information or permit another person, other than an employee of yours that is under an appropriate duty of confidentiality, to use the service under your name or on your behalf;
Impersonate any person, or misrepresent your identity or affiliation with any person or give the impression they are linked to urban roomie, if this is not the case
Use the service other than for its intended purpose as set out in these terms of service or if we have suspended or banned you from using it;
Modify, interfere, intercept, disrupt or hack the service or collect any data from the service other than in accordance with these terms of service;
Misuse the service by knowingly introducing viruses, trojans, worms, logic bombs or other material which would harm the service or any user of the service’s own equipment;
Submit or contribute any user content that contains nudity or violence or is abusive, threatening, obscene, misleading, untrue, inaccurate or offensive;
Submit or contribute any user content without the permission of the content owner or otherwise infringe the copyright, trademark or other rights of third parties;
Use any user content in violation of any licensing terms specified by the owner;
Submit or contribute any information or commentary about another person without that person’s permission;
Threaten, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person, in particular, any urban roomie staff member; or use any automated system, including without limitation “robots”, “spiders” or “offline readers” to access the service in a manner that sends more request messages to the service than a human can reasonably produce in the same period of time.

9.3. Failure to comply with the rules of acceptable use constitutes a serious breach of these terms of service, and may result in our taking all or any of the following actions (with or without notice):

Immediate, temporary or permanent withdrawal of your right to use our service;
Immediate, temporary or permanent removal of any user content;
Issuing of a warning to you;
Legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

9.4. The responses described in this clause 10.3 are not limited, and we may take any other action we reasonably deem appropriate.

10. Notice and takedown policy
10.1. Any person may contact us by sending us an “infringement notice” if any content available through our service infringes their rights or fails to comply with our rules of acceptable use. The infringement notice should be sent by email to Please provide the information described below in the infringement notice:

Your name and contact details;
A statement explaining in sufficient detail why you consider that the content available through our service infringes your rights or fails to comply with our rules of acceptable use; and
A link to or such other means of identifying the problematic content.
10.2. We will take the action that we believe is appropriate depending on the nature of the infringement notice and will aim to respond to you within a reasonable period of time on the action we propose to take.

11. Clients and urban roomie obligations
11.1. If you are a client, you agree to the following:
You will notify urban roomie about any last-minute changes. Such as time, service, cancellation, reschedule. Please review our cancellation policy
If you suspect of any covid-19 symptoms, such as dry cough or fever in the lasts 24 hours, you will immediately inform the urban roomie team.

To arrange and pay for bookings in accordance with the following:
Your payment will be withdrawn immediately after you complete the booking process
Once a booking has been confirmed:
You will be available to communicate with urban roomie and respond promptly to the staff queries relating to check-in dates and personal information in order to allow for the smooth execution of the hostel and hotel services.

12. Cancelation policy.
12.1. Customers may cancel the total reservation free of charge up to 7 days before the effective date.
• if the customer cancels later than 7 days before check in date, our cancellation fees will apply.

13. Advertisements on the service
13.1. We and our selected business partners may provide advertising to you through the service or by other methods such as email. This advertising may be based on your user content or other information available through the service. When delivering advertising we will only use information that identifies you as set out in our privacy policy (https:/

14. Ending our relationship
14.1. If at any time you do not feel that you can agree to these terms of service or any changes made to the terms of service or the service, you must immediately stop using the service.
14.2. If you wish to end your use of the service, you may deactivate your account using the “delete account” section of your account settings. Alternatively, you may send an email to support@urbanroomie.cOm and we will deactivate your account. If you deactivate your account, you will not be able to access the account or data previously stored in the account. For information on our retention of this data, please refer to our privacy policy (https://urbanroomie.cOm/privacy-policy).
14.3. We may immediately end your use of the service if you break the rules of acceptable use, any other important rule(s), or terms and conditions we set for accessing and using the service including these terms of service.
We may also withdraw the service as long as we give you reasonable notice that we plan to do this.
14.4. If you or we end your use of the service or we withdraw the service as described in this section, we may delete or modify your user content, account or any other information we hold about you. You will also lose any rights you have to use the service or access our content or your user content. We will not offer you compensation for any losses.
14.5. The termination of your use of the service and the cancellation of your account shall not affect any of your outstanding obligations to us (including the obligation to pay any sums to us),
15. Liability
15.1. Customers agree and accept liability for any loss or damage we may suffer in respect of any breach by customers of these terms of service or any agreement with customers.
15.2. Customers agree to indemnify us for any loss or damage we may suffer as a result of any claim or action brought against us as a result of any breach by customers of these terms of service or any agreement with customers.
15.3. Our service makes available third party content such as user content. As we do not produce such third party content, we cannot be responsible for it in any way. In particular, we cannot verify any claims made by a customer.
15.4. We will use reasonable endeavours to ensure that the service is reasonably ava8ilable during normal business hours.
15.5. Unfortunately, due to the nature of the internet and technology, the service is provided on an “as available” and “as is” basis. This means that we are unable to promise that your use of the service will be uninterrupted, without delays, error-free or meet your expectations and we do not give any commitment relating to the performance or availability of the service in these terms of service and, to the extent we are able to do so, we exclude any commitments that may be implied by law.
15.6. In every case, we will never be responsible for any loss or damage that is not reasonably foreseeable.

16. Resolving disputes
16.1. If you have a dispute with us relating to the service, in the first instance please contact us at claims@urbanroomie.cOm and attempt to resolve the dispute with us informally. In the unlikely event that we are not able to resolve a dispute informally, we will discuss and agree with you the most effective way of resolving the dispute.
16.2. If you have a dispute with another person who has registered with our service in connection with the service, we will provide reasonable assistance to resolve such disputes informally. For the avoidance of doubt, we are under no obligation to resolve such a dispute to the satisfaction of both parties.

17. Changes to the service
17.1. We are constantly updating and improving the service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the internet and our service.
17.2. In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the service, or feature relating to the service (“changes to the service”). These changes to the service may affect your past activities on the service, features that you use, your profile and your user content (“service elements”). Any changes to the service could involve your service elements being deleted or reset.
17.3. You agree that a key characteristic of our service is that changes to the service will take place over time and this is an important basis on which we grant you access to the service. Once we have made changes to the service, your continued use of the service will show that you have accepted any changes to the service. You are always free to stop using the service or deactivate your account in the settings feature of the service.
17.4. We will try, where possible and reasonable, to contact you to let you know about any significant changes to the service.

18. Changes to the documents
18.1. We may revise these terms of service from time to time and the most current version will always be at
18.2. Changes will usually occur because of new features being added to the service, changes in the law or where we need to clarify our position on something.
18.3. We will try, where possible and reasonable, to contact you to let you know about any significant changes to any of the documents referred to in these terms of service. We may contact you through the service (for example by asking you to accept the changes before you continue to use the service) or via a separate email.
18.4. Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens we will not give you any notice.

19. Documents that apply to our relationship with you
19.1. The current version of the terms of service contains the only terms and conditions that apply to our relationship with you. Older versions of the terms of service will no longer apply to our relationship and will be completely replaced by the current version.
19.2. We intend to rely on these terms of service as setting out the written terms of our agreement with you for the provision of the service. If part of the terms of service cannot be enforced then the remainder of the terms of service will still apply to our relationship.
19.3. If you do not comply with these terms of service and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.

20. Severability
24.1. If any provision of these terms of service is judged to be illegal or unenforceable, this will not affect the continuation in full force and effect of the remainder of the provisions.

21. Law
25.1. Dutch law will apply to all disputes and the interpretation of these terms of service. The dutch courts will have non-exclusive jurisdiction over any dispute arising from or related to your use of the service. If you are resident in the eu, nothing in this clause shall affect your rights under the law of the country in which you live, including your right to have a dispute in relation to your use of the service heard in the courts of that country.

22. Contact, feedback and complaints
22.1. If you need to contact us in relation to these terms of service or any other document mentioned in them, please email us at
22.2. We value hearing from our users, and are always interested in learning about ways we can improve the service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.

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